Vision, Mission & Values

Everything we do at West Heanton is guided by our vision, our mission, and the values our team lives by every day.

Our vision

To be regarded as an excellent & innovative care provider. Offering a range of diverse care services determined by the individual needs of people living in our community.
To build a unique community comprising our clients, friends & families, our team, local business and those living in our locale.
To innovate with green initiatives across our services.
To communicate with clarity.
To support people to live their life the way they wish, showing dignity & respect to everyone.
To be an outstanding employer. Training & retaining a committed and motivated team is key to delivering the highest standards of care.

To provide exceptional, compassionate & person-centred care, enhancing the quality of life of those we support.
To champion care as a rewarding career. Invest in our team through opportunity, training, flexible hours & paying the Real Living Wage.
To commit to sustainability, working to promote green initiatives. Finding innovative ways to reduce our environmental impact.
To pursue a multi agency approach & exceed regulatory requirements.
To be responsive to the needs of those in our community through our five core services.
To be transparent & accountable, open & accepting.