Calm Garden Spaces
Our dementia-friendly garden provides calm, sensory spaces that reduce distress and promote comfort.
Compassion
One of the twelve values that guide care at West Heanton — across our residential home, day centre and home care services.
Compassion means caring with warmth, patience and understanding. It is visible in every interaction, every routine and every environment.
Our dementia-friendly garden provides calm, sensory spaces that reduce distress. Staff stay longer when someone needs reassurance, offering comfort during difficult moments. Hydration activities and ice cream socials during heatwaves show compassion in action.
Compassion is not just about what we do — it is about how we make people feel.
How we live this value
Examples from daily life at West Heanton — our environments, equipment, team and community connections.
Reassurance & Presence
Staff stay longer when someone needs reassurance, offering comfort during difficult moments.
Hydration & Cooling
Hydration activities, cold drinks and fruit help keep people safe and comfortable during hot weather.
Mr Whippy Ice Cream Machine
Our Mr Whippy machine brings joy, comfort and hydration — a compassionate touch during heatwaves.