Tom's Draw

Past winners

1. June 2026 Geoff C

   Long overdue from me, sorry! Geoff is like a silent angel when on shift. Never needing to be asked to help, he just does it, sees things that often get overlooked and quietly corrects it. Thursdays are very different when he's not here and I miss him greatly. I can never thank you enough Geoff.

2. May 2026 Sally M

   Sally for me please. She is so lovely with residents in the morning, puts music on while having breakie and she gets them up dancing. And constanly pushing fluids in the morning. Xx

3. April 2026 Harriet L

   George was full of compliments for Harriet saying she is such a good carer for someone that is so young.

4. March 2026 Georgina Y

   George changed her day off to help with transport when Brett was poorly. Thank you George, that was so kind of you.

5. February 2026 Angela S

   Angela, it was a pleasure to assist you on a double up visit on Sunday 08/02/26. You have sucha lovely/caring/patient sense of humour with our clients. I wanted to acknowledge how wonderful you were at that visit. Thank you x

6. January 2026 Vicki P

   Vicki goes above and beyond with her care work. And recently has been doing extra work on a clients drain. Always happy in her work.

7. December 2025 Caroline H

   As we come to the end of the year I just wanted to thank everyone who looks after mum - from the incredible care, day centre and admin teams, to the amazing kitchen and maintenance staff
   and of course the cleaning and laundry department.
   
   All the team who look after Mums care in the Suite are exceptional.
   
   However we would like to especially thank Caroline and commend her to the senior management team and Tom as someone who exemplifies and personifies the core values West Heanton care often going above and beyond to care.

8. November 2025 Louise S

   Thank you, quick thinking and taking action saved a lot of expense and disruption. Many Thanks Tom

9. October 2025 Geoff C

   Geoff always goes abover and beyond, he always does more than is required and we really appreciate it. Thank you

10. September 2025 Erika W

    Nominated in Client QA Survey

11. August 2025 Nicola L

    For working non stop on a deep clean day (13/08) kept going till the end with a smile on her face!

12. July 2025 Susan C

    Well done Sue for working well under pressure, with a kind caring nature. X

13. June 2025 Brett C

    Just as we were overheating while setting up Mum's room, Brett noticed and went off to get an electric fan for us. We were so touched by this kind and thoughtful gesture.

14. May 2025 Chanice D

    Thank you Chanice for your understanding with regards to moving from housekepping to care, residents are our priority and its lovely how understanding you are. Thank you x

15. April 2025 Joanna H

    For always being so kind and surportive always trying to helpwhere she can

16. March 2025 Karen J

    Thank you Karen for bringing in your books from home for me to read. I always feel your care for myself, like im your grandad. Thank you

17. February 2025 Bernadette J

    Carers are great and I had a great rapore with them all. Then one day Bernie arrived. I did not know what hit me. Where did she come from? Never had one like this before. Then I got to know her. Shes a pussy catreally. I know her not just as a carer but a good friend. She will always be welcome in my house. Have not seen her for yonks (Hint). Perhaps that will change soon fingers crossed.

18. January 2025 Sophie S

    Sophie has been nominated by Alice district nurse as she with a client when the DN team visited, Sophie was kind and patient with th e client who was confused and kept repeating herself, Sophie was very caring and helped calm the client

19. December 2024 Vicky S

    Your willingness to help out wherever/whoever you can. Thank you Vicky X

20. November 2024 Caroline H

    For being such a hard worker and pushing through when she wasn’t very well.

21. October 2024 Fay V

    she is great she helped me find my feet when I first started xx

22. September 2024 Jenni G

    Jenni went above and beyond for Peter while she was off duty. Seeing him at lunchtime she assisted him to eat his lunch even though she was not working. When she was at home with Peter she really helped Maureen during the visit.

23. August 2024 Ruth J

    Thank you for staying on to cover my shift in emergency, even though you had plans for that afternoon. Xxx

24. July 2024 Becky C

    Because shes always so helpful & smiling, she cheers you up on a tough day

25. June 2024 Lawson T

    I've only just started getting to know you all so I don't know all the names yet. I'd love to nominate EVERYONE who has been a part of the staff helping my Mum settle in to West Heanton. I have seldom been a place with such a wonderful sense of compassion and familiarity. From Mindy (calling me with the good news and walking me through the joining process step by step)to Anne, Jess, Beth, Anna, Claire, Erica, Geoff and all those I havent put names and faces to yet. Thank you for making my Mum smile again ????.Your combined kindness makes me feel tearful after the last few tumultuous years where I felt like the weight of responsibility all fell on my shoulders and I wasn't managing to fix it. Thank goodness Frances and Jilly told me all about West Heanton.But most of all I would like to thank Lawson, who on day one dropped in to help Mum hang her pictures to feel at home. And to talk to Mum about his percheron working horses and ask and listen to Mum about the horses in her past in all her pictures. To make her feel like there was someone there who could relate to her passion in a new place. She lit up. When I drove home on that day, I knew that all the anxieties in and around moving Mum were going to abate and that we had made the right decision. Thanks all of you.