Caring UK Award
We won the Caring UK Award for Best Outdoor Environment, recognising our dementia-friendly garden design and commitment to wellbeing.
Excellence
One of the twelve values that guide care at West Heanton — across our residential home, day centre and home care services.
Excellence means delivering high standards across every part of our organisation. It is visible in our awards, our environments, our staff and our commitment to continuous improvement.
We have been recognised nationally and regionally for our outdoor environment, family business values, activities programme and proactive approach to wellbeing. Our dementia-friendly garden design, state-of-the-art equipment and sustainable infrastructure demonstrate excellence in practice.
Excellence is not about perfection — it is about consistently striving for better.
How we live this value
Examples from daily life at West Heanton — our environments, equipment, team and community connections.
British Business Excellence Awards
We were Highly Commended in the Family Business of the Year category, showcasing our values, sustainability work and long-term commitment.
NAPA Award
Our Activities Coordinator, Erika Winch, was named Activity Provider of the Month by NAPA, highlighting excellence in meaningful engagement.
BBC Devon Feature
Our heatwave preparedness was featured on BBC Devon, demonstrating proactive planning and high standards of care.